Frequently Asked Questions
We ship the package to USA, United Kingdom, Australia, New Zealand, Canada, Asia ( China, Japan, South Korea, Singapore, Malaysia, Thailand and Vietnam), Europe (Austria, Czech Republic, Germany, Finland, France, Italy, Hungary, Sweden, Denmark, Switzerland, Spain, Romania, The Netherlands, Portugal, Poland, Ireland, Norway, Greece, Slovenia, Slovakia, Malta, Lithuania, Bulgaria, Iceland, Luxembourg, and Estonia), South America, The United Arab Emirates, Qatar, Saudi Arabia.
For most countries, we offer:
i) Free Shipping for order over 78usd;
ii) 9usd Standard Shipping fee for order less than 78usd
ii) 25usd shipping fee for Express Shipping
For more details, please visit: Shipping & Delivery.
The expected arrival date is the sum of order processing time and shipping time.
Order processing time: 3-6 business days includes order confirmation and package.
Shipping time:
(i)For North America, Europe, Oceania, it takes about 7- 18 business days for Free Shipping and Standard Shipping; it takes about 4 -10 business days for Express Shipping.
(ii) For Asia, it takes about 5 -10 business days for Free Shipping and Standard Shipping; it takes about 2 -4 business days for Express Shipping.
(iii) For Middle East countries, it takes about 12 -18 business days for Standard Shipping; it takes about 7 -10 business days for Express Shipping.
(iv) For Africa, it takes about 11 -25 business days for Standard Shipping; it takes about 3 -25 business days for Express Shipping.
For detail information, please visit Shipping & Delivery.
Delays in shipments may occur due to weather, customs, regional factors, and public holidays. If your expected arrival date has passed, please reach out to us at support@qipaohk.com. Our customer service representative is dedicated to assisting you and will work towards resolving any issues you may have encountered.
We accept all major credit cards and debt cards.
Customers can request an one-time change to their shipping address within two days after placing the order and they must send their request by email to our official support email: support@qipaohk.com
We accept the exchange for the ordered item(s) only within 24hours after you placing the order before the shipment.
Please view the full detail of return and refund policy by clicking Shipping & Delivery.
After your order has been shipped, you will be sent an email containing a tracking number and a link.
You can also use the link to track your order on the website: https://www.aftership.com/track
If you don’t receive the email, please check your bulk or spam folder. Alternatively, you can contact us at support@qipaohk.com for assistance.